Why Web Hosting Chat Support is Important
Congratulations for people who need live guidance in choosing a proper hosting service! In order to give our visitors' direct assistance and improve the reply quality, I just added live chat service on WHP. In case you have any question in choosing web hosting service or request some kind hosting coupon codes, you can now click the chat icon on top right for instant assistance.
How will this live chat help?
Since from the start of our web hosting reviews, I received lots of enquiries in my personal email account and I may have to reply many times for a single question. It's absolutely inefficient communication. Ideally, I would like to reduce email communication and put it on this chat window directly for fast and efficient support.
What kind of support available with this service?
Please note, since I'm not running a web hosting business but just a personal website. What I can offer is general questions in choosing/using a web hosting service. For some technical support you will have to check with your actual hosting provider since they're managing your service and know better about their environment. But I can still provide some basic technical support based on my working experience in hosting company. But if it's beyond my knowledge or access, please bare with it since I'm just a volunteer in offering such service and it's not profitable.
What's the support time?
This web hosting review website is my part time work so the popular 24 x 7 support does not exist on WHP. Generally speaking I will leave the chat window open during regular business time. In case I'm not available there, you can simply leave your contact details and question there. I will update with you quickly when I'm back. So don't worry if you can't get instant response, we'll always keep in touch.
